The impacts of workplace bias extend to both individual employees and companies. As Jone & Priola pointed out in their 2018 research, bias can manifest as overt harassment, being passed over for promotions, social exclusion by colleagues, or constantly having to monitor one's behaviour to avoid discrimination.

Coaching has always been shaped by context—by the complexity leaders face, and the environments in which they operate. What we are seeing now with AI is not a replacement of coaching, but a shift in how it can be accessed, scaled, and integrated into organisational systems.